Covid-19 PROTOCOLS AND PROCEDURES
Sorry for the inconvenience but we are currently not taking any new clients at this time.
We have also PERMANENTLY changed our hours on Tuesdays and Thursdays from 7:30am-7:00pm to 7:30am-5:30pm.
We would like to take this opportunity to thank you for being valued clients of Foothills Animal Hospital. As the health and well-being of your pet is of utmost importance to us, we are still open and seeing patients and plan to continue to do so until mandated otherwise. With respect to this new health risk, we would like to offer the following:
1. We would like to ensure you that we are constantly gathering information as it pertains to both human and animal risk. Currently there has been no identifiable disease process in dogs or cats relating to the human infection with COVID-19. There has also been no indication of pet animals being able to harbor or spread the virus to humans.
2. As a medical facility, we are familiar with dealing with contagious diseases for our patients on a daily basis. As such we have sanitation procedures already in force that we use on a continuing basis to ensure the health of your pets. However, due to COVID-19 virus concerns we have made a commitment to increase the level of sanitation of all of our high traffic areas including but not limited to: door handles, exam room chairs, client restrooms, the front desk area, as well as all food and prescription items for dispensing.
3. We will rely on verbal greetings and refrain from more personal greetings such as shaking hands.
4. Continue to practice personal sanitation techniques such as frequent hand washing, sneezing and coughing practices as set forth by the CDC, and requiring all staff that are showing signs of illness to remain at home until such a time as the symptoms have subsided and a medical professional has deemed return to work is acceptable without being contagious.
5. For the safety of our staff and clientele, we ask that anyone who is feeling ill, or has any potential known exposure to COVID-19 to please not enter our facility. If you are in this category and your pet needs medical attention, we ask that you notify us immediately via telephone. We will set up a telephone (or video appointment if needed) to provide necessary aid for your pet.
6. We have established a new appointment procedure that requires clients to wait with their pet in their car upon arrival. When you arrive for your appointment or to pick up a prescription or food, you will need to TEXT 480-955-4643 and tell us your name, your pets name, what spot you are parked in and the reason you are here (please do not try to call this number as it is only set up for text messages). If you need to speak with someone please call our main number at 480-759-9721. This will allow us to abide by current social distancing practices. Once we know you are here, a technician or receptionist will be calling you. We are currently giving owners the option to come in for the exam wth their pet. If you would rather wait outside during the exam, please do not leave the premises while your pet is being examined. When the Doctor is finished or needs to speak with you, they will be calling you. Please have your phone ready to accept the call from the Doctor. The technician will bring your pet back to the vehicle. We will be taking payments over the phone for most transactions. We will bring the invoice out to your vehicle. Please have payment ready at the time of your appointment or order.
We appreciate your patience during this unprecedented time as we may need to adjust these protocols based on experience and need. As more information is becoming available, seemingly on an hourly basis, we will continue to keep you updated as things change.
We would like to thank you for putting your trust in Foothills Animal Hospital and look forward to continuing our collaborated effort of improving our lives via strengthening of the human animal bond.
Foothills Animal Hospital